Our Members & Customers have the right to:
Service Excellence
Our members & customers expect our staff to be competent, enthusiastic, professional and knowledgeable.
Be Impressed
Our
members & customers can expect all their reasonable requirements to
be fulfilled. Wherever possible, we aim to make them feel impressed by
our level of support and service.
Individuality/ Feel Special
In
all communications, we aim to treat our members & customers as
individuals and to understand their specific requirements e.g. if they
are elderly or disabled.
Help us to improve
There is always room for improvement no matter how good our service. We actively seek and welcome constructive feedback.
Understand Us
Our
members & customers have the right to have everything explained in
a clear and uncomplicated manner, without using jargon. We will not be
arrogant about our know-how and will explain all our services simply
and clearly, helping our members & customers to choose the right
solution for their needs.
Quality Services
Our
members & customers can expect the various processes involved to be
simple, and to be supported by us as and when necessary. We will
support existing members & customers and attract new ones by never
compromising on quality. Quality also means making reliable and
achievable promises – helping to reassure all members &
customers.
Approachability
We
aim to ensure that members & customers receive a warm welcome every
time, regardless of the reason for their call: whether to attend an
event, buy products or services, seek advice, or register a complaint.
When contacting Hidden Art, members & customers will not be made to
feel as if they are an interruption to our day.
Change Your Mind
Our
members & customers should feel confident that they can change
their minds regarding whether they use our services and/or buy a
product - or not. Satisfaction goes hand in hand with the freedom to
try and the allowance for errors.
Freedom of Choice
We
aim to provide a valued service by offering our members & customers
a range of choices that, where possible, are tailored to suit their
particular needs. And they have the freedom to make a choice without
any pressure.
Confidentiality
All
members & customers have the right to have their communication with
any element of the Hidden Art Network treated in strict confidence.
We will respect this and maintain confidentiality.